Terms of service

Terms of Service

Last updated: 12 October 2026

1. About us and these Terms

www.ilovepurella.com (the "Website") is operated by Harbour & Creek LLP (“Purella”, “we”, “us”).

  • Registered office: 8th Floor, 801, Lilamani Corporate Heights, BRTS Road, Ramapir No Tekro, Vadaj, Ahmedabad, Gujarat – 380013, India
  • Email: hello@ilovepurella.com
  • Phone / WhatsApp: +91 93132 99206 (Monday–Saturday, 9:00 AM – 6:00 PM IST)

These Terms apply when you:

  • browse the Website,
  • pre-book or buy a Purella product (Atmos, Hydrosphere or Terra), or
  • contact us.

They form an agreement together with our Refund & Cancellation Policy, Shipping Policy, Privacy Policy and Legal Notice. By pre-booking, buying or using the Website, you agree to them. If you don't agree, please don't use the Website.

Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 or any other Indian consumer law.

2. Who can use the Website

To pre-book or buy, you must:

  • be at least 18 years old and legally able to enter a contract, and
  • have a delivery address in India.

We currently deliver only within India.

3. How pre-booking works

Our products are sold in limited batches through pre-booking. A pre-booking is a reservation, not a completed purchase.

3.1 Booking amount and prices. You pay a booking amount to reserve a unit and lock in its price. For pre-bookings placed from 1 October through 29 November 2026 (IST), the launch price is 15% off the full product price. The booking amount is deducted from your final price. All prices are in Indian Rupees and include GST.

Product Full price Launch price (15% off) Booking amount Remaining balance
Atmos ₹19,999 ₹16,999 ₹99 ₹16,900
Hydrosphere ₹49,999 ₹42,499 ₹199 ₹42,300
Terra ₹19,999 ₹16,999 ₹99 ₹16,900

3.2 Price lock. The product price shown when you pre-book is the price you pay, even if the listed price later goes up or the launch offer changes for new bookings. There is one exception: if a price was displayed because of an obvious error (for example, a missing digit), we will tell you. You can then either book at the correct price or cancel for a full refund.

3.3 Estimated dispatch and balance payment. Our estimated dispatch window is currently February–March 2027, subject to confirmation. We never charge the remaining balance automatically. Before any balance is due, we will contact you by email, SMS or WhatsApp to confirm your dispatch window and send payment instructions. You then choose whether to pay the balance. If you don't pay within 7 days of our request and don't respond to our follow-up, your booking will be cancelled and your booking amount refunded in full.

3.4 When the sale is complete. A binding contract of sale is formed only when you have paid the balance and we have confirmed your order.

3.5 Allocation. Units in each batch are allocated in the order bookings were made. Estimated fulfilment timelines are our best estimate and are not guaranteed. If they change, we will keep you informed, and you may cancel for a full refund at any time before dispatch.

3.6 Our right to decline or cancel. We may decline or cancel a booking if:

  • we are unable to supply the product,
  • we suspect fraud or misuse, or
  • we can't deliver to your address.

If we cancel, you will receive a full refund of everything you paid.

3.7 Early pre-booking benefits. Pre-bookings placed from 1 October through 29 November 2026 (IST) receive three benefits:

  • 15% off the full product price. The saving applies to the full product price, not to the booking amount.
  • One extra year of warranty. This is added to the standard 1-year warranty, for 2 years in total (see section 8).
  • Early access to upcoming Purella products.

4. Prices and payment

  • All prices are in Indian Rupees (₹) and inclusive of GST.
  • Any delivery charges will be shown before you pay the balance.
  • Payments are processed through secure checkout by Razorpay and Shopify and their authorised payment partners, using UPI, Visa and Mastercard cards, RuPay or net banking. We do not store your card or UPI details.
  • A GST invoice will be issued for your purchase.

5. Product information

We work to describe our products accurately. However, please note the following:

  • Images and videos on the Website include renders and illustrations. The actual product's colour, finish and appearance may vary slightly.
  • Performance figures are based on the manufacturer's specifications under standard test conditions. Actual results may vary with your usage, room conditions, water source, water pressure, temperature and power supply. Examples of such figures are hot water “in as little as 3 seconds”, ice “in a 6-minute cycle” and the room sizes Atmos is suited to.
  • Atmos is an air purifier and mist-free humidifier. Filters must be cleaned or replaced as recommended in the user manual.
  • Hydrosphere is a countertop purifier with heating, cooling and ice-making. Its purification performance depends on the quality of the input water. Filters must be replaced as recommended in the user manual.
  • Terra is a cordless vacuum and floor-washing system, recommended for indoor hard floors only. Battery life and charging time vary with the mode and conditions of use.
  • Specifications may be improved before dispatch. If a change materially affects a product you've booked, we will tell you before asking for the balance, and you may cancel for a full refund.

Always read and follow the user manual and safety instructions supplied with your product.

6. Delivery

Delivery details are set out in our Shipping Policy. We confirm your dispatch window before we ask for the balance, and your unit is dispatched within 1–2 weeks after you pay the balance. Courier transit time is additional.

Once your product is delivered to the address you gave us, you become responsible for it and any risk of loss or damage passes to you. Please check the package on delivery and report any damage within 48 hours, as explained in our Refund & Cancellation Policy.

7. Cancellations, returns and refunds

Cancellations, returns and refunds are governed by our Refund & Cancellation Policy. In summary:

  • Everything you have paid, including your booking amount, is fully refundable at any time before dispatch.
  • Damaged, defective or wrong products are replaced or refunded.
  • Refunds go back to your original payment method.

8. Warranty

Each Purella product comes with a 1-year standard warranty. Pre-bookings placed from 1 October through 29 November 2026 (IST) include one additional year of warranty, for a total of 2 years. The warranty period runs from the date of delivery. The full terms, exclusions and how to make a claim are set out on the warranty card supplied with the product.

The warranty does not cover damage caused by any of the following:

  • misuse, accidents or negligence,
  • incorrect voltage or power supply,
  • unauthorised repair or modification,
  • use of non-genuine parts or filters, or
  • normal wear of consumables such as filters and roller brushes.

9. Your account and use of the Website

You are responsible for:

  • keeping any account login details confidential,
  • all activity under your account, and
  • giving us accurate booking and delivery information.

You agree not to:

  • use the Website for any unlawful or fraudulent purpose,
  • make bookings in someone else's name without their permission,
  • make bookings intended for resale, unless we have agreed to this in writing,
  • interfere with the Website's security or operation, or
  • copy or scrape Website content.

We may suspend accounts or cancel bookings that break these rules. Any money paid on a booking we cancel will be refunded, unless the law allows us to withhold it because of fraud.

10. Intellectual property

The Purella name, logo and product names (Atmos, Hydrosphere and Terra), along with all Website content, belong to Harbour & Creek LLP or its licensors. Website content includes text, images, videos and design.

You may not use them without our written permission, except to view the Website and share links to it.

11. Limitation of liability

To the extent Indian law permits, our total liability to you for any claim relating to a booking or product is limited to the amount you paid for that product. We are not liable for indirect or consequential losses, such as loss of income or opportunity.

Nothing in these Terms excludes or limits our liability for:

  • death or personal injury caused by our negligence,
  • fraud,
  • product liability under the Consumer Protection Act, 2019, or
  • any other liability that cannot legally be excluded.

12. Events beyond our control

We are not responsible for delays or failures caused by events beyond our reasonable control. Examples include:

  • natural disasters,
  • epidemics,
  • government action or import restrictions,
  • strikes,
  • shipping or courier disruptions, and
  • supplier or manufacturing delays.

If such an event delays your order, we will inform you. You may cancel for a full refund at any time before dispatch.

13. Privacy

Our Privacy Policy explains how we collect and use your personal data.

14. Governing law and disputes

These Terms are governed by the laws of India.

If you have a problem, please contact us or our Grievance Officer first. Most issues can be resolved quickly this way.

Otherwise, the courts at Ahmedabad, Gujarat have jurisdiction. This does not affect your right to file a complaint before the appropriate Consumer Disputes Redressal Commission, including through the e-Daakhil portal, from where you live.

15. Grievance Officer

Vishal Pillai
Harbour & Creek LLP
8th Floor, 801, Lilamani Corporate Heights, BRTS Road, Ramapir No Tekro, Vadaj, Ahmedabad, Gujarat – 380013, India
Email: hello@ilovepurella.com | Phone / WhatsApp: +91 93132 99206

We will acknowledge your complaint within 48 hours and resolve it within one month of receipt.

16. General

  • Changes to these Terms. We may update these Terms from time to time. Your booking or order is governed by the version in effect when you made it.
  • Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
  • No waiver. If we don't enforce a right immediately, we have not waived it.
  • Entire agreement. These Terms, together with the policies listed in Section 1, form the entire agreement between you and us about your booking or purchase.