Shipping policy

Shipping Policy

Last updated: 12 October 2026

This policy explains how Purella Atmos, Hydrosphere and Terra are dispatched and delivered after you pre-book on www.ilovepurella.com. Purella is a brand of Harbour & Creek LLP, Ahmedabad, Gujarat, India.

1. Where we deliver

We currently deliver only within India, to the address you give us when you book. Please make sure your address and phone number are correct, as the courier will use them to reach you.

2. How dispatch works for pre-bookings

  • A pre-booking is a reservation. We do not ship your unit when you pay the booking amount.
  • Our estimated dispatch window is currently February–March 2027, subject to confirmation.
  • Before any balance is due, we will contact you by email, SMS or WhatsApp and confirm your dispatch window. You choose whether to pay the balance. We never charge it automatically.
  • Once you pay the remaining balance, your unit is dispatched within 1–2 weeks.
  • Dispatch is the date your unit leaves us. The date it reaches you also depends on courier transit time to your location, which is additional.

3. Delivery charges

Launch prices include GST. Any delivery charges will be shown to you before you pay the balance.

4. Tracking

After your unit is dispatched, we will send you tracking details by email, SMS or WhatsApp so you can follow your shipment.

5. On delivery

Please check the package when it arrives. If it is damaged, defective or the wrong product, contact us within 48 hours of delivery, as explained in our Refund & Cancellation Policy. Photos of the outer box and the product, and an unboxing video if you have one, help us resolve your case faster.

Once your product is delivered to the address you gave us, you become responsible for it and any risk of loss or damage passes to you.

6. Delays

The February–March 2027 window and all other timelines are our best estimate and are not guaranteed. Delays can happen because of courier disruptions, weather, supplier or manufacturing issues, or other events beyond our control. If the estimate changes or your order is delayed, we will inform you. You may cancel for a full refund at any time before dispatch.

7. Questions

Email hello@ilovepurella.com or WhatsApp +91 93132 99206. Support hours are Monday–Saturday, 9:00 AM – 6:00 PM IST.