Contact information

Contact Information

Brand: Purella
Legal entity: Harbour & Creek LLP

Registered address
8th Floor, 801, Lilamani Corporate Heights, BRTS Road, Ramapir No Tekro, Vadaj, Ahmedabad, Gujarat – 380013, India

Customer support
Email: hello@ilovepurella.com
Phone / WhatsApp: +91 93132 99206
Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST

We reply to emails, WhatsApp messages and contact-form messages within 2 working hours during support hours. Messages received outside support hours are answered on the next working day. For faster help with a booking, please include your order number.

Official channels only
Purella takes bookings only through www.ilovepurella.com. Our only official contact channels are the email address and phone number above. We will never ask for your OTP, card PIN, CVV, UPI PIN or net-banking password.

Grievance Officer
Vishal Pillai
Harbour & Creek LLP, 8th Floor, 801, Lilamani Corporate Heights, BRTS Road, Ramapir No Tekro, Vadaj, Ahmedabad, Gujarat – 380013, India
Email: hello@ilovepurella.com | Phone: +91 93132 99206

Complaints are acknowledged within 48 hours and resolved within one month of receipt.

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