Contact Purella

A Little Clarity. A Conversation Away.

Questions about a product, booking or order? We’re here to help.

We reply within 2 working hours, Monday–Saturday, 9 AM–6 PM IST

Quick Answers

Before You Write In.

When Will It Ship?

Dispatch is estimated for February–March 2027. We confirm your dispatch window before we ask for the balance, and tell you if anything changes.

Is My Money Safe?

You only pay the small booking amount today: ₹99 for Atmos and Terra, ₹199 for Hydrosphere. It is fully refundable before dispatch, and nothing further is charged automatically.

What If I Change My Mind?

Cancel any time before dispatch for a full refund of everything you have paid, with no cancellation fee. Message us on WhatsApp or email hello@ilovepurella.com with your order number. Refunds go to your original payment method and usually arrive within 5–7 business days.

Is GST Included?

Yes. Purella launch prices include GST. Any delivery charges are shown to you before you pay the balance.

How Do I Claim My Warranty?

Register your Purella on our website using "Register Your Purella" in the footer. Your warranty runs from your delivery date: 1 year as standard, or 2 years for early pre-bookings placed from 1 October to 29 November 2026. If you ever need help, message us on WhatsApp or email hello@ilovepurella.com.

Will Replacement Filters Be Easy To Get?

Yes. Replacement filters for Atmos and Hydrosphere cost less than comparable filters from other brands, and we will always keep them available, so your Purella keeps working at its best for years.

Does Hydrosphere Need Installation?

No. Hydrosphere needs no installation, so there is no technician visit to arrange.

We're listening

What's on your mind?

We reply within 2 working hours, Monday–Saturday, 9 AM–6 PM IST

PRE-BOOK WITH CONFIDENCE

Your reservation, clearly explained.

Reserve through secure checkout. Your booking amount is deducted from the locked product price; the balance is paid later.

Purella Atmos

15% OFF
Pay today
₹99
Final price
₹16,999
Balance later
₹16,900

Prices per unit · 15% launch offer for bookings through 29 November 2026 (IST).

Your ₹99 booking amount is deducted from the final price.

Estimated dispatch: February–March 2027 · Subject to confirmation

Pay today
₹199
Final price
₹42,499
Balance later
₹42,300

Prices per unit · 15% launch offer for bookings through 29 November 2026 (IST).

Your ₹199 booking amount is deducted from the final price.

Estimated dispatch: February–March 2027 · Subject to confirmation

Purella Terra

15% OFF
Pay today
₹99
Final price
₹16,999
Balance later
₹16,900

Prices per unit · 15% launch offer for bookings through 29 November 2026 (IST).

Your ₹99 booking amount is deducted from the final price.

Estimated dispatch: February–March 2027 · Subject to confirmation

Launch prices include GST and 15% OFF the full product price for bookings from 1 October through 29 November 2026 (IST). Any delivery charges are disclosed before balance payment.

Estimated dispatch: February–March 2027

Dispatch, payment & refunds

February–March 2027 is an estimate. We will confirm your window before requesting payment and notify you of changes. Courier transit time is additional.

When and how you pay the balance

We send payment instructions by email, SMS or WhatsApp after confirming your dispatch window. You choose whether to pay; no balance is charged automatically. Delivery follows within 1–2 weeks of payment.

Cancellation and refunds

Cancel any time before dispatch for a full refund of everything paid. Email hello@ilovepurella.com with your order number and booking email or phone number. No cancellation fee. Refunds go to your original payment method; processing begins within 2 business days, and funds usually arrive within 5–7 business days depending on your bank.